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Privacy Policy

Fosse Way Traders

Last updated: 17th February 2026

This Privacy Policy explains how Fosse Way Traders LTD (“we”, “us”, “our”) collects, uses, stores and shares personal information when you use our website and services, including Fosse Way Valuations (our postal valuation service).

We are committed to handling your data fairly, lawfully and transparently in line with the UK GDPR and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Data Controller: Fosse Way Traders Limited
Email: fossewaytraders@gmail.com
Postal address:
BOX 144, Pera Business Park
Nottingham Road
Melton Mowbray
LE13 0PB
United Kingdom

If you have questions about this policy or how we use your personal data, contact us using the details above. Please include “Data Protection” in the subject line.

2. What Information We Collect

We may collect the following types of personal information:

a) Information you provide to us

  • Name
  • Email address
  • Phone number
  • Postal address
  • Information you submit in forms (e.g. “what you intend to send”)
  • Correspondence you send us (emails/messages)

b) Transaction and service information

  • Your submission reference (for example, a form entry ID)
  • Notes relating to your request (for example, pack sent/received dates)
  • Offer and acceptance records
  • Payment details you provide (depending on payment method)

c) Website and device information (cookies/analytics)

  • IP address
  • Device/browser information
  • Pages viewed and interactions
  • Referral source (how you found our website)

This data is typically collected via cookies and similar technologies (see Section 9).

3. How We Use Your Information

We use your personal data to:

  • Send you a postal valuation pack and service communications
  • Process your submission and contact you with a no-obligation offer
  • Return your items if you decline our offer
  • Arrange payment if you accept our offer
  • Provide customer support and respond to enquiries
  • Keep internal records for auditing, fraud prevention and service improvement
  • Run and measure advertising/analytics (where you consent, see Section 9)

4. Our Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

a) Contract (Article 6(1)(b))

Where processing is necessary to provide the service you request (sending a pack, assessing items, making an offer, paying you, returning items).

b) Legitimate Interests (Article 6(1)(f))

For example:

  • Preventing fraud and protecting our business
  • Maintaining records of submissions and communications
  • Improving our service and website performance

We balance these interests against your rights.

c) Legal Obligation (Article 6(1)(c))

Where we must comply with legal requirements (for example, financial record keeping and anti-fraud obligations).

d) Consent (Article 6(1)(a))

For certain cookies/advertising and (where applicable) marketing communications.

You can withdraw consent at any time (see Section 9 and Section 10).

5. Who We Share Your Information With

We do not sell your personal data.

We may share data with trusted third parties only where needed to provide the service or run our business, such as:

Service providers (processors)

  • Website platform: WordPress
  • Form processing: Gravity Forms (WordPress plugin)
  • Automation/integrations: Zapier
  • File storage and records: Google Drive / Google Sheets (Google Workspace)
  • Email service: Gmail
  • Payment providers: PayPal (if you choose PayPal) and/or banking services for bank transfer
  • Postal/carrier services: Royal Mail (and/or any other carrier used)

Professional and legal

  • Accountants, advisers, insurers, or professional services where necessary.

Legal and regulatory

  • Law enforcement or regulators where required by law, or to prevent or detect crime (for example, suspected stolen goods or fraud).

Where third parties process personal data on our behalf, they do so under contract and only for the purposes we specify.

6. International Data Transfers

Some of the providers we use (for example, Google and Zapier) may process data outside the UK.

Where personal data is transferred internationally, we rely on appropriate safeguards (such as UK adequacy regulations and/or approved contractual protections) as required by UK GDPR.

7. How Long We Keep Your Information

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including providing the service, maintaining records, and meeting legal obligations.

Typical retention periods are:

  • Submissions (including form entries, emails, and generated documents): up to 24 months
  • Financial/payment/tax records: up to 6 years
  • Fraud and security records: up to 6 years where relevant

If you request deletion, we will consider the request in line with our legal obligations and the rights set out in Section 10.

8. How We Protect Your Information

We use reasonable administrative and technical measures to protect personal data, including:

  • Access controls (limiting access to team members who need it)
  • Secure accounts and strong passwords
  • Reputable service providers
  • Organised record keeping and careful handling of customer information

No method of transmission or storage is 100% secure, but we take security seriously and act promptly if an issue arises.

9. Cookies, Analytics & Advertising

Our website may use cookies and similar technologies to:

  • Make the site function properly
  • Understand how visitors use the site (analytics)
  • Support advertising performance (where enabled)

We may use tools such as Google Analytics and advertising platforms such as Google Ads and/or Meta Ads.

Cookie choices

Where required, we will show a cookie banner allowing you to accept or reject non-essential cookies. You can also control cookies via your browser settings and may be able to update your preferences using our cookie settings.

10. Your Rights

Under UK GDPR, you have rights including:

  • Access – request a copy of your personal data
  • Rectification – correct inaccurate or incomplete data
  • Erasure – request deletion in certain circumstances
  • Restriction – request we limit processing in certain circumstances
  • Objection – object to processing based on legitimate interests
  • Portability – request transfer of certain data you provided to us
  • Withdraw consent – where we rely on consent

To exercise any rights, contact us at fossewaytraders@gmail.com. We may need to confirm your identity before responding.

11. Marketing Communications

If you sign up to receive updates, we may send you marketing emails. You can opt out at any time using the unsubscribe link (where available) or by contacting us.

We do not send marketing simply because you used the postal valuation service, unless you have opted in.

12. Children’s Privacy

Our services are intended for individuals aged 18+. We do not knowingly collect personal data from children without appropriate consent.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies directly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date shown at the top.

15. Complaints

If you have concerns, please contact us first and we will do our best to resolve the issue.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
(You can find contact details via the ICO website.)